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Crown Casino FAQ: Games, Entry & Crown Rewards
FAQ
What games are available at Crown Casino?
Our casino features a broad selection of classic and contemporary games, including blackjack, roulette, baccarat, poker and electronic gaming machines. The range of available games, tables and betting limits varies between Crown Melbourne, Crown Perth and Crown Sydney. Selected poker-based games may also include optional progressive jackpot features.
What is the dress code at Crown Casino?
We require smart-casual clothing, suitable footwear and a neat appearance within our casino. Ripped or soiled clothing, offensive designs, active sporting attire, manual workwear, steel-cap boots and untidy footwear may not meet our dress standards. Our management team retains discretion over entry and may request the removal of hats, helmets or headwear for security purposes.
Is Crown Casino open throughout the day?
Crown Melbourne Casino is generally open 24 hours a day, seven days a week. The casino closes between 4 am and 12 noon on Christmas Day, Good Friday and ANZAC Day. Operating hours for restaurants, bars, gaming areas and Crown Rewards desks may differ, particularly on public holidays.
Do I need a Crown Rewards Card to play?
Carded play is required for electronic gaming machines and electronic table games at Crown Melbourne. The card connects eligible activity to the member’s account and supports the use of time and loss limits. Separate card and casino-membership requirements may apply at Crown Perth and Crown Sydney.
What play limits apply at Crown Melbourne Casino?
We enforce maximum play periods of 12 hours per day and 36 hours per week at Crown Melbourne Casino. Members using electronic gaming machines must also register for YourPlay and set time and net-loss limits before playing. Once a selected limit is reached, further electronic gaming machine play is restricted until the relevant limit period resets.
What is Crown Wallet and where is it available?
Crown Wallet is a cashless feature that allows eligible members to manage funds for approved casino play. It is available for selected functions at Crown Melbourne and Crown Sydney and requires a personal PIN. Funds held at one Crown property cannot be accessed at another property or transferred to another member.
What parking options are available at Crown Melbourne?
Crown Melbourne provides two main car parks with more than 5,000 spaces, together with valet parking at the Atrium Entrance on Whiteman Street. The car parks are cashless, and payment can be made by credit card, debit card or an eligible Crown Rewards Card. Crown Rewards members may access parking privileges after meeting the applicable Point, spending or membership-tier requirements, subject to capacity and parking conditions.
Frequently Asked Questions
Yes. At Crown Melbourne, we can issue a Player Card for eligible gaming activity without requiring the holder to join Crown Rewards. The Player Card supports carded play but does not provide Crown Rewards Points, tier progression or other loyalty benefits. Applicants must be aged 18 or over, provide acceptable identification and meet our entry requirements.
A valid photo ID issued by an Australian government entity or a current passport may be accepted when registering for carded play at Crown Melbourne. We take a photograph during registration and print it on the Player Card. Additional identity checks may be required to satisfy security, customer-verification and regulatory requirements.
A Player Activity Statement provides a record of qualifying casino activity associated with a valid card during the relevant reporting period. Crown Melbourne members who use electronic gaming machines or electronic table games must nominate how they wish to receive their monthly statement. If a required statement cannot be delivered or collected, access to certain casino functions or Point earning may be restricted until the issue is resolved.
Yes. We may request identification, personal details and information about the source of funds as part of our responsible practices and legal obligations. Additional checks can apply when gaming activity or financial transactions reach certain thresholds, and electronic transfers for gaming purposes must generally come from the customer’s own bank account. These measures support customer verification and help prevent the use of illicit funds
Yes. Our Crown PlaySafe services include self-exclusion arrangements for people who decide to stop accessing eligible gaming areas. We collect identification details and an image to process and enforce the exclusion, and facial-recognition technology may help identify an excluded person at our premises. Relevant information may be shared with authorised Crown entities, regulators, casino operators and service providers where required to administer the exclusion.